Visitor Information
Downtown Baton Rouge

Baton Rouge overlooks the mighty Mississippi River and is home to The Raising Cane’s River Center, Shaw center for the Arts, Louisiana Art & Science Museum, USS Kidd and numerous hotels, restaurants, retail space, riverboat casinos and fantastic entertainment and nightlife options.

Other attractions within easy walking distance from The Raising Cane’s River Center include the Old State Capitol, Galvez Plaza, North Boulevard Town Square, Louisiana’s State Capitol, Old Arsenal Museum, Pentagon Barracks, and the Louisiana State Museum. All together, these varied attractions offer one of the most exceptional downtown experiences in the South.

Accessibility

The Raising Cane’s River Center takes pride in assisting guests with special needs. Special needs seating is available for all events at The Raising Cane’s River Center , but it is available on a first-come, first-serve basis so we encourage you to act as soon as you know you will be attending an event. Planning well in advance offers the most options.

While you can purchase accessible seats through Ticketmaster outlets or telephone services, 1-800-745-3000, we recommend that you call or visit The Raising Cane’s River Center Box Office for your special needs tickets. Our Box Office staff possesses the most knowledge and familiarity of our venue to assist in accommodating special needs.

We encourage you to visit the Box Office at 275 South River Road, or call them at (225) 389-4940. A valid ID is required with a credit card and service fees may apply to all show tickets. Visa, MasterCard, Discover, and American Express are accepted.

Tickets/Seating

Tickets for wheelchair accessible seating may be purchased along with seating for companions or guests at the box office, by phone at (225) 389-4940. Please indicate when purchasing tickets if you require accessible seating.

Emergency Evacuation Procedures

The Raising Cane’s River Center staff is trained in the proper procedures for emergency situations. In the event of an evacuation, event staff will assist and direct guests with disabilities to exit routes.

Restrooms

All restrooms are equipped with accessible facilities; including sinks, hand towel dispensers, hand sanitizer dispensers, urinals and toilet stalls. Family restroom is located in the Arena lower concourse, between Portal A and D.

Drop Off/Entrances

The recommended drop off point for arena events is 275 South River Road near the box office at portal-A entrance. The recommended drop off point for theatre events is the St. Louis Plaza located off of St. Louis Boulevard. The address for the Theatre of Performing Arts is 220 St. Louis Boulevard.

Fire Alarms

Emergency warning systems are equipped with both audible and visual strobe alarms.

Sign Intrepreters

The Raising Cane’s River Center can provide sign language interpretation for guests with hearing disabilities. Requests for this service must be received three weeks prior to the event and be approved by the performer. Please submit your request as soon as possible to help insure the fulfillment of your request.

Elevators

Elevators are located in the East and West lobbies of the Exhibit Hall, the South Lobby of the Ballroom and in the North concourse of the Arena. Each elevator is equipped to accommodate persons needing assistance.

First Aid

The Baton Rouge River Center provides first aid stations at our events.

  • In the Arena the first aid station is located in Guest Services at portal D.
  • In the Theatre of Performing Arts the fist aid station is located in the theatre lobby.
  • Any staff member will assist you in getting to the first aid station.
Service Animals/Guide Dogs

Service animals that are trained or are in training are allowed to enter the Raising Cane’s River Center . A guest whose service animal poses a threat to the safety of other Raising Cane’s River Center guests and/or employees may be asked to escort the animal off the premises. All service animals must remain on a leash or harness at all times. Guests who need to escort a service animal to the animal relief area are allowed to re-enter the facility. All guests are to notify the Guest Services Manager prior to exiting the facility to ensure re-entry. The animal relief area is located on the Oak Street side of the facility.

Comments/Suggestions/Contact

We appreciate your opinions. Please submit any comment or suggestions to:
ContactUs@smgbatonrouge.com

Parking

Parking is available on event by event basis on River Road. Parking is also available in the parking garages located on St. Louis Boulevard (There is a fee to park in these garages for most events).

Downtown Parking Info

Hotels & Restaurants

Hotels in the area:

  • The Belle of Baton Rouge Hotel
  • The Hilton Baton Rouge Capitol Center
  • Hotel Indigo
  • Hampton Inn & Suites by Hilton Baton Rouge Downtown
  • Watermark Baton Rouge—part of the Autograph Collection by Marriott

Local Restaurants:

  • Capital City Grill
  • Stroubes
  • Jolie Pearl Oyster Bar

Capital City Grill, Stroubes, and Jolie Pearl Oyster Bar are the preferred dining locations of The Raising Cane’s River Center . All are conveniently located within walking distance of The Raising Cane’s River Center .

Security

ALL BAGS are subject to be checked.  The following items are strictly prohibited and are subject to seizure:

  • Cans/Bottles (Plastic or Glass)
  • Wallet Chains/Sharp Spikes
  • Video/Audio Recording Equipment/GoPros
  • Cameras with extended lenses
  • Fireworks
  • Weapons
  • Backpacks/ Duffle Bags
  • Waist packs
  • Laser Pens/ Glow Sticks
  • iPads
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