With the rise in the number of “secondary ticket agencies / scalpers”, we have experienced an increase in the number of invalid tickets being presented at our entrance gates.
The ONLY authorized ticket sales agents for The Raising Cane’s River Center are:
- (225) 389-4940 or Ticketmaster charge-by-phone
- Online at RaisingCanesRiverCenter.com or Ticketmaster.com
- In person at the Raising Cane’s River Center Box office located at 275 S. River Road. Hours are 10:00 AM to 5:00 PM, Monday through Friday. Evening, weekend and holiday hours vary according to event schedules. The box office accepts cash, Visa, MasterCard, American Express and Discover cards.
The Raising Cane’s River Center is not able to honor, replace or refund any invalid tickets.
Customers with invalid tickets are welcome to purchase valid tickets in person at The Raising Cane’s River Center Box Office (M-F 10 AM-5 PM) – seating location and price based upon availability.
Baton Rouge overlooks the mighty Mississippi River and is home to The Raising Cane’s River Center, Shaw center for the Arts, Louisiana Art & Science Museum, USS Kidd and numerous hotels, restaurants, retail space, riverboat casinos and fantastic entertainment and nightlife options.
Other attractions within easy walking distance from The Raising Cane’s River Center include the Old State Capitol, Galvez Plaza, North Boulevard Town Square, Louisiana’s State Capitol, Old Arsenal Museum, Pentagon Barracks, and the Louisiana State Museum. All together, these varied attractions offer one of the most exceptional downtown experiences in the South.
The Raising Cane’s River Center takes pride in assisting guests with special needs. Special needs seating is available for all events at The Raising Cane’s River Center , but it is available on a first-come, first-serve basis so we encourage you to act as soon as you know you will be attending an event. Planning well in advance offers the most options.
While you can purchase accessible seats through Ticketmaster or telephone services, 1-800-745-3000, we recommend that you call or visit The Raising Cane’s River Center Box Office for your special needs tickets. Our Box Office staff possesses the most knowledge and familiarity of our venue to assist in accommodating special needs.
We encourage you to visit the Box Office at 275 South River Road, or call them at (225) 389-4940. A valid ID is required with a credit card and service fees may apply to all show tickets. Visa, MasterCard, Discover, and American Express are accepted.
Tickets for wheelchair accessible seating may be purchased along with seating for companions or guests at the box office, by phone at (225) 389-4940. Please indicate when purchasing tickets if you require accessible seating.
The Raising Cane’s River Center staff is trained in the proper procedures for emergency situations. In the event of an evacuation, event staff will assist and direct guests with disabilities to exit routes.
All restrooms are equipped with accessible facilities; including sinks, hand towel dispensers, hand sanitizer dispensers, urinals and toilet stalls. Family restroom is located in the Arena lower concourse, between Portal A and D.
The recommended drop off point for arena events is 275 South River Road near the box office at portal-A entrance. The recommended drop off point for Theatre events is the St. Louis Plaza located off of St. Louis Boulevard. The address for the Theatre of Performing Arts is 220 St. Louis Boulevard.
Emergency warning systems are equipped with both audible and visual strobe alarms.
The Raising Cane’s River Center can provide sign language interpretation for guests with hearing disabilities. Requests for this service must be received three weeks prior to the event and be approved by the performer. Please submit your request as soon as possible to help insure the fulfillment of your request.
Elevators are located in the East and West lobbies of the Exhibit Hall, the South Lobby of the Ballroom and in the North concourse of the Arena. Each elevator is equipped to accommodate persons needing assistance.
The Raising Cane’s River Center provides first aid stations at our events.
- In the Arena the first aid station is located in Guest Services at portal D.
- In the Theatre of Performing Arts the fist aid station is located in the Theatre lobby.
- Any staff member will assist you in getting to the first aid station.
Service animals that are trained or are in training are allowed to enter the Raising Cane’s River Center . A guest whose service animal poses a threat to the safety of other Raising Cane’s River Center guests and/or employees may be asked to escort the animal off the premises. All service animals must remain on a leash or harness at all times. Guests who need to escort a service animal to the animal relief area are allowed to re-enter the facility. All guests are to notify the Guest Services Manager prior to exiting the facility to ensure re-entry. The animal relief area is located on the Oak Street side of the facility.
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Parking is available on event by event basis on River Road. Parking is also available in the parking garages located on St. Louis Boulevard (There is a fee to park in these garages for most events).
Exclusive Partner Hotels:
- Watermark Baton Rouge —part of the Autograph Collection by Marriott
- Hampton Inn & Suites Baton Rouge Downtown
- Courtyard by Marriott Baton Rouge Downtown
Hotels in the area:
- The Belle of Baton Rouge Hotel
- The Hilton Baton Rouge Capitol Center
- Hotel Indigo
- Hampton Inn & Suites by Hilton Baton Rouge Downtown
- Watermark Baton Rouge
- Holiday Inn Express Baton Rouge Downtown
- Capital City Grill
- Jolie Pearl Oyster Bar
All locations are conveniently located within walking distance of The Raising Cane’s River Center .
The Clear Bag policy strictly limits the size and types of bags that are permitted. Backpacks, purses (other than small clutches), and diaper bags are not permitted. The Raising Cane’s River Center strongly encourages patrons to not bring any bags, however the following will be permitted:
- Each patron may carry one bag that is clear plastic, vinyl, or PVC no larger than 12” by x 6” x 12” or a one-gallon clear plastic freezer bag (Ziploc bag or similar).
- In addition to one of the clear bags noted above, patrons may also carry in a small clutch purse/bag no larger than 4.5″ x 6.5″, with or without a handle or strap, subject to search.
- Each ticket holder, including children, will be able to carry an approved clear bag and a clutch purse.
- Diapers and wipes can be carried in approved clear bags (diaper bags are not permitted)
Metal detector screening and a search of all items being carried in will take place at facility entrances. There are no provisions available at the facility to store or safeguard any prohibited bags. Guests will be asked to return prohibited items to their cars.
- Diapers and wipes may be carried in a clear bag, however diaper bags are not permitted.
- Additional clothing, blankets, etc. are permitted if carried loosely or in an approved clear bag.
- Blankets should be carried over the shoulder to be screened more quickly.
- Small cameras, binoculars and cell phones may be carried in loosely or in an approved clear bag if permitted by the event.
There are no provisions to check items at the facility entrances. Patrons will be asked to either take prohibited items back to their car, if they have not entered the Arena, or dispose of prohibited items at the facility entrances. The Raising Cane’s River Center is not responsible for items left behind, lost, stolen, or damaged.
A printable summary of the Bag Policy and Security Procedures can be found at http://raisingcanesrivercenter.com/visitor-information/#security.
Frequently Asked Questions
Question: How many bags can each patron bring into the stadium?
One large clear bag – either a one-gallon Ziploc style bag or the 12” by 6” by 12” clear bag – plus a small clutch 4.5″x 6.5″. The larger clear bag must be a standard 12” by 6” by 12” made of clear PVC vinyl and is easily searched. The one-gallon Ziploc bag is readily available, inexpensive and easily searched.
Question: Is a tinted, but “see through” bag allowed, if it meets the size restriction?
No. Color tinted bags do not comply with the Clear Bag Policy.
Question: Can patrons carry cameras, binoculars, smart phones or other approved items separately from what they put in a clear bag?
Yes. Binoculars or a phone or camera can be carried into the facility so long as it is not in its own bag and permitted by the event. This is not a restriction on items that patrons can bring into the facility. It is only a restriction on the type of container used to carry items.
Question: If my binocular case is smaller than 4.5″ x 6.5″, is it allowed?
No. Binocular cases, no matter the size, is specifically listed as a prohibited item. Therefore, a binoculars case of any size is not allowed inside the facility.
Question: Are diaper bags permitted?
Diapers and wipes can be carried in approved clear bags, however diaper bags are not permitted.
Question: What happens if I show up at the facility entrances with a bag that is not permitted?
Prohibited bags will be turned away from the facility well before they reach the entrance. The Raising Cane’s River Center does not claim check any type of bags. The patron will have the option of discarding the prohibited items into a nearby receptacle provided at the facility or the patron can secure the bag in the car, hotel, or other location of the patron’s choosing.
Question: If I have certain items that I need to bring into the stadium for medical reasons and they won’t fit in the clear bag, what do I do?
Medical bags do not have to be clear. Patrons with medical bags that do not fit within the stadium bag policy may enter at any facility entrance. Medical bags will be searched and tagged.
Question: Are all purses prohibited?
No. Small non-clear clutch purses, with or without a handle or strap, no larger than 4.5″ x 6.5″ are permitted along with either the 12″ x 6″ x 12″ clear tote bag or the one-gallon freezer bag.
Question: Are large wallets (i.e., women’s wallets) prohibited?
Non-clear large wallets (larger than 4.5″ x 6.5″ in a closed position) are prohibited.
Question: Can I put a non-clear wallet larger than 4.5″ x 6.5″ (in a closed position) inside a clear 12″ x 6″ x 12″ authorized bag?
No. A prohibited item inside of an authorized bag is still a prohibited item. A prohibited item is a prohibited item.
Question: Do I have to put everything I’m carrying into the permissible bags?
No. We are limiting only the type of bags carried into the stadium, not the items that you normally bring to an event. Therefore, you can carry in your pockets or jacket, keys, makeup, feminine products, comb, phone, wallet (no larger than 4.5″ x 6.5″), credit cards, etc., if you choose not to put them in a clear bag or clutch. And you can carry a blanket over your arms, and binoculars and/or camera around your neck or in your hands without the case. You can use the clear bag and clutch to carry other items. You will continue to have the flexibility to bring a wide variety of approved items into the stadium. Every member of your family may carry in a permissible bag.